Frequently Asked Questions

You can book a car through our website by browsing our available vehicles, selecting your preferred car, and completing the booking form. You can also call us directly at +91 63843 62796 or WhatsApp us for assistance.

We recommend booking at least 24 hours in advance to ensure availability. However, we also accept same-day bookings subject to vehicle availability.

Yes, you can modify or cancel your booking up to 6 hours before the pickup time. Cancellations made less than 6 hours before pickup may incur a cancellation fee. Please contact us for modifications.

Yes, we provide doorstep delivery and pickup services within city limits. Additional charges may apply for locations outside our standard service area.

Our rental price includes the vehicle, basic insurance, and 24/7 roadside assistance. Fuel, tolls, parking fees, and driver charges (if required) are additional.

No, we believe in transparent pricing. All charges are clearly mentioned during booking. Additional charges apply only for extra services like driver, fuel, or damage beyond normal wear and tear.

We accept cash, credit/debit cards, UPI payments, and online bank transfers. Payment can be made at the time of booking or during vehicle pickup.

Yes, we offer attractive discounts for weekly and monthly rentals. Contact us for customized pricing based on your rental duration and requirements.

You need a valid driving license, government-issued ID proof (Aadhar/Passport/Voter ID), and address proof. For outstation trips, additional documentation may be required.

The minimum age requirement is 21 years with a valid driving license held for at least 1 year. Drivers between 21-25 years may need to pay an additional young driver fee.

Additional drivers can be added to the rental agreement by providing their valid driving license and ID proof. Additional driver charges may apply.

Yes, a refundable security deposit is required based on the vehicle category. The deposit is refunded within 7-10 business days after the vehicle is returned in good condition.

We follow a "full-to-full" fuel policy. The car is provided with a full tank and should be returned with a full tank. If not, fuel charges will be deducted from the security deposit.

We provide 24/7 roadside assistance. In case of breakdown, contact our helpline immediately. We will either repair the vehicle or provide a replacement car at no additional cost.

Late returns are charged on an hourly basis. If the delay exceeds 3 hours, a full additional day's charge will apply. Please contact us if you expect to be late.

Our vehicles can be driven anywhere within India. However, certain high-risk areas may be restricted. Please inform us about your travel plans during booking.

You can reach us through phone (+91 63843 62796), WhatsApp, email (ajcarrentals01@gmail.com), or through our website's contact form. We're available 24/7 for assistance.

Yes, our customer support team is available 24/7 to assist you during your trip. Whether you need roadside assistance or have any queries, we're just a call away.

You can file complaints or provide feedback through our contact form, email, or by calling our customer service. We take all feedback seriously and strive to resolve issues promptly.

Currently, we operate through our website and phone bookings. However, we're working on a mobile app that will be launched soon for easier booking and management.